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What can and cannot be recovered

Separate restorable items, items close to expiration, and records retained for fiscal reasons.

Updated

For: Owner, Admin

Before you start

  • Review the correct type tab: customers, jobs, quotes, invoices, follow-ups, expenses, visits, or services.
  • Use Days left to decide priority.
  • Do not confuse the Recycle Bin with the fiscal archive.

1. Review item types

  1. The Recycle Bin separates customers, jobs, quotes, invoices, follow-ups, expenses, visits, services, and templates.
  2. The number next to each type shows how many items are in that category.
  3. Filter or search when there are many records.
Recycle Bin with tabs by item type

Tabs help you review what can be recovered by type.

2. Understand what you can do

  1. If Restore appears, the item can return to its original module.
  2. If Delete permanently appears, that action removes it permanently.
  3. If the record belongs to the fiscal archive, treat it as retained information, not a normal deleted item.
Recycle Bin actions menu

Available actions depend on the item type and state.

3. Important limits

  1. Normal items have a recovery window.
  2. Fiscal records may be retained longer even when no longer active.
  3. After permanent deletion, do not assume you can recover it from the app.

Statuses and options

Total in bin

Meaning: Number of deleted items still shown in the Recycle Bin.

Next step: Review it before emptying or restoring.

Expire in 7 days

Meaning: Items close to permanent deletion.

Next step: Prioritize them if you still need them.

Fiscal records

Meaning: Information retained for fiscal reasons, such as paid invoices.

Next step: Do not treat it like a normal bin item.

Days left

Meaning: Approximate time before permanent deletion.

Next step: Restore before it reaches zero.

Restore

Meaning: Returns the item to its original module.

Next step: Use it only when you confirm the item should come back.

Delete permanently

Meaning: Deletes the item permanently.

Next step: Do not use it if you need to keep evidence.

Empty expired

Meaning: Deletes items that already reached the retention limit.

Next step: Review before using it.

Empty all

Meaning: Attempts to delete everything that can be removed from the Recycle Bin.

Next step: Avoid it if you have not reviewed each type.