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Why I cannot delete an item

Understand why some items should not be deleted immediately and what to review before permanent deletion.

Updated

For: Owner, Admin

Before you start

  • Check whether the item is still inside the recovery period.
  • Be careful with paid invoices and fiscal records.
  • Do not use Empty all if you have not reviewed each item type.

1. Review Recycle Bin rules

  1. The Recycle Bin says items are permanently deleted after 30 days.
  2. Paid invoices are retained for 7 years in the fiscal archive.
  3. Counters help you spot items close to expiration.
Recycle Bin shows the 30-day rule and fiscal records

The screen separates normal deleted items from records that must be retained longer.

2. Separate restore from delete

  1. Open the row actions menu.
  2. Restore brings the item back.
  3. Delete permanently attempts permanent deletion.
Menu with Restore and Delete permanently options

Do not choose Delete permanently if you need to keep the history.

3. When not to delete

  1. Do not delete if you still need paid invoices, fiscal information, or operating history.
  2. Do not delete if the item may affect related jobs, customers, or documents.
  3. If you are not sure, leave it in the Recycle Bin until confirmed.

Statuses and options

Total in bin

Meaning: Number of deleted items still shown in the Recycle Bin.

Next step: Review it before emptying or restoring.

Expire in 7 days

Meaning: Items close to permanent deletion.

Next step: Prioritize them if you still need them.

Fiscal records

Meaning: Information retained for fiscal reasons, such as paid invoices.

Next step: Do not treat it like a normal bin item.

Days left

Meaning: Approximate time before permanent deletion.

Next step: Restore before it reaches zero.

Restore

Meaning: Returns the item to its original module.

Next step: Use it only when you confirm the item should come back.

Delete permanently

Meaning: Deletes the item permanently.

Next step: Do not use it if you need to keep evidence.

Empty expired

Meaning: Deletes items that already reached the retention limit.

Next step: Review before using it.

Empty all

Meaning: Attempts to delete everything that can be removed from the Recycle Bin.

Next step: Avoid it if you have not reviewed each type.