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Why you do not see the pay button

Use Impulso Payments to confirm whether payments are active and whether the pay button is included for invoices.

Updated

For: Owner, Admin

Before you start

  • You need Owner/Admin access to review payments.
  • Do not open Stripe or save changes when you are only reviewing settings.
  • For customer data, use realistic US-market services such as roofing, HVAC, gutters, or exterior painting.

1. Review Impulso Payments

  1. Go to Settings > Impulso Payments.
  2. Confirm that Payments active is visible.
  3. Confirm that Stripe account connected is visible.
Payment settings with included features

2. Confirm the included feature

  1. Find the Included features card.
  2. Check for Pay button on invoices.
  3. Check card and ACH separately for an active or pending status.
  4. If ACH is pending, card may stay available; complete the requested information in Stripe to enable ACH.

3. Review the invoice

  1. Make sure the invoice was sent, has a balance due, and allows online payment.
  2. If you use a card limit, card may be hidden because of the amount; ACH is not limited by that rule.
  3. The pay button also appears on the deposit invoice created from a quote.
  4. The customer invoice and payment screen are shown in English.

Statuses and options you may see

Card active

Meaning: The pay button can offer card on eligible invoices.

Next step: Review the sent invoice.

ACH active

Meaning: The pay button can also offer bank transfer.

Next step: The customer chooses a method for each payment.

ACH pending

Meaning: ACH is not available yet.

Next step: Complete the request in Stripe; this does not disable card by itself.

Card payment limit

Meaning: It can hide card on large invoices.

Next step: ACH remains available when active.