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What to do if you cannot sign in

Check the most common reasons IMPULSO may not let you in and follow the right path to recover access without creating a duplicate account.

Updated

For: owner, admin, member

Before you start

  • Use the same email you used to create the account or accept the invitation.
  • Do not create a new account if you already belong to a business in IMPULSO.
  • If your team invited you, open the most recent invitation email.

1. Check email, password, and sign-in method

  1. Open app.impulsopro.io/en/sign-in.
  2. Confirm that your email is complete and has no extra spaces.
  3. Click the eye icon to check your password before continuing.
  4. If you normally use Google, click Continue with Google instead of typing a password.
IMPULSO sign-in page in English

Use the same sign-in method you used when creating the account or accepting the invitation.

2. If you do not remember the password

  1. Click Forgot your password?.
  2. Enter the email for your account.
  3. Click Send link.
  4. Check your inbox and spam folder.
IMPULSO password recovery form in English

The link lets you create a new password and sign in again.

3. If you sign in through an invitation

  1. Find the invitation email sent by your team.
  2. Use the most recent link; older links may stop working.
  3. If the link no longer works, ask an Owner/Admin to send another invitation.
Avoid duplicates If you were already invited to a business, do not use “Sign up” to enter that same team.

4. Messages you may see

These messages help you decide what to do next.

Loading

Means: IMPULSO is checking your request. Next step: wait a few seconds. Does not mean: you should press the button repeatedly.

Error

Means: IMPULSO could not complete sign-in. Next step: check your email, password, or recover access. Does not mean: your business was deleted.

Sign in required

Means: the area you tried to open needs you to sign in first. Next step: sign in and try again. Does not mean: you lost your account.

5. When to ask for help

Ask for help if you already tried password recovery, checked spam, and still cannot sign in.

  • Include the email you are trying to use.
  • Include your business name.
  • Say whether you use password, Google, or invitation access.